Because every job starts with real costs — stock, materials, and commitment, and your deposit is our mutual commitment.
While it is common practice, sometimes the odd customer complains: “But you already have my furniture, why do you need a deposit?”
This is the reality:
Cash outlay – I have to spend money to start your job
The materials I order – Riempies, rattan, or cane webbing (and especially that odd special order of material I rarely use) must be paid in full before I can take delivery. That’s money out of my pocket immediately.
Sometimes restoration is already underway when you change your mind. At who’s cost?
Mutual commitment – The deposit doesn’t just protect me; it binds me to your project. Once paid, I’m committed to completing your restoration.
Now imagine: I’ve ordered stock, paid suppliers in full, and maybe even started the repair. The next day you decide not to go ahead (maybe you got a cheaper quote elsewhere) and want your furniture back. I’m left with materials I can’t return (and possibly something I am unlikely to use anytime soon), and time I can’t reclaim. That’s a straight loss.
A deposit binds both of us into a commitment by both of us, and once I receive it, I now you are serious I can spend the money required for the job.
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