Policy

Rattan and Riempie Restorers

Last updated: 6 November 2026

1. Introduction

Rattan and Riempie Restorers respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

This policy explains what personal information we collect, why we collect it, how it is used and stored, and what rights you have regarding your information.

2. Personal information we collect

Depending on the services or products you request, we may collect:

Your full name and surname.
Mobile and WhatsApp telephone numbers.
Residential, business and postal addresses.
Email address.
Furniture descriptions, identifying details and condition reports.
Quotation references and information relating to work requested or performed.
Communications relating to enquiries, quotations, orders and restoration work.

We may also retain photographs of furniture supplied to us for quotation, identification, assessment or restoration purposes. These photographs are handled separately from the website booking-in form.

3. Why we collect your information

We collect and process personal information for legitimate business purposes, including:

Responding to enquiries and preparing quotations.
Identifying customers and communicating with them.
Recording furniture received for restoration or repair.
Carrying out agreed work and supplying requested materials.
Arranging collection, delivery or courier services.
Maintaining business, transaction and accounting records.
Dealing with customer queries, complaints or disputes.
Meeting applicable legal and regulatory obligations.

We do not sell customers’ personal information or use information collected for restoration services for unrelated marketing purposes.

4. How information is stored and shared

Information submitted through our website forms may be stored in the website’s database and may also be sent to our business email address.

We use service providers where necessary to operate our business, including website hosting, email and communication services. Such providers may process personal information on our behalf as part of providing their services.

Customer information is not made publicly available. We only share information where reasonably necessary to provide the requested service, where required by law, or where otherwise permitted under POPIA.

5. How long we keep information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including business administration, contractual obligations, accounting and legal record-keeping requirements.

When information is no longer required and there is no legal reason to retain it, it will be deleted or securely disposed of where reasonably practicable.

6. Protecting your information

We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, disclosure or misuse.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

7. Your rights

Subject to applicable law, you may request:

Confirmation of whether we hold personal information about you.
Access to personal information we hold about you.
Correction or updating of inaccurate or incomplete information.
Deletion or destruction of information where legally permissible.
Information about how your personal information is being used.

You may also object to certain forms of processing where POPIA provides for this.

8. Cookies and website information

Our website may use cookies and similar technologies to support website functionality, security and analytics. These technologies may collect technical information such as browser type, device information and website usage data.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Contact and privacy enquiries

For questions, requests or concerns regarding your personal information or this Privacy Policy, please contact:

Rattan and Riempie Restorers
Email: info@rattanandriempie.co.za
Website: https://rattanandriempie.co.za/

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will be published on our website.