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Privacy Policy and Terms and Conditions

PRIVACY

NO payment processing happens on this website. Payment is processed by Payfast on their website. As such, no financial data/behaviour is collected on this website (https://rattanandriempie.co.za).

However, this site does track your activity for marketing purposes and general analytics (Google and Facebook).

Never, ever will your information be revealed/shared with/sold to a third party unless forced to do so by a court order.

Your email address/contact number will be used for communication regarding your order, and the occasional marketing email/sms.

You can always request removal from any maillist after completion of your order, by sending a request to ben@rattanandriempie.co.za, with the subject “unsubscribe *your email address*. Note – you need to supply the email address presented on the website when you made your purchase. If that does not work, please send a request to ben@rattanandriempie.co.za with the details of your order and I will remove your address/number. And that’s a promise!

Terms and Conditions

Return requests must be pre-authorised by calling or emailing ben@rattanandriempie.co.za. Due to the nature of the product, replacements will ONLY be considered it the product was incorrectly supplied or replaced if damaged in transit (Postnet) in which case you need to report the damage to your Postnet office immediately.

NO REFUNDS AND NO RETURNS

Product does not work or fit the purpose? You need to be certain you are capable of performing the DIY project for which you place the order. Since these products are intended for DIY, I cannot take responsibility for any learning curve you may enter into, nor can I sponsor your learning process. If you do not know what you’re doing, do not buy the product and get a professional to repair your furniture. You are welcome to contact me; I repair rattan and riempie furniture as a hobby. See https://rattanandriempie.co.za for more info.

Payment is processed by Payfast. Card (Debit and credit) payments, Instant EFT, Terms via Mobicredit*, S-Code.

*You need to apply to Mobicredit for a credit limit first

While processing your payment, you will see “Espero Computer Systems”. That is the company my Payfast account is registered to, and is 100% correct. Since Rattan and Riempie is still a hobby, I am not going to register another account right now. If you are still uncertain, you are welcome to contact me on 0764989916.

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